Terms & Conditions

Plain‑English summary (not a substitute for the legal terms): These terms explain how our website, subscriptions, reward points, and grounds services work.

By using our site or buying a plan, you agree to these terms.

Last updated: 3 September 2025

1) Who we are

Business name: Helioscape 
NZBN: 9429052561665
Service area: Auckland, New Zealand
Contact: Harrison.Helioscape@Hotmail.com • 0277777657

2) When these terms apply

These Terms & Conditions ("Terms") apply to your access to www.helioscape.co.nz (the "Site"), to purchases of our subscription plans and related services (the "Grounds Services"), and to participation in our Helioscape Rewards programme (together, the "Services"). If you use the Site, create an account, buy a plan, or join Rewards, you accept these Terms.

3) Key definitions

• Plans (Subscriptions): recurring grounds‑care packages currently branded Low Maintenance Vista, Family Vista, Entertainment Vista, and Sanctuary (each a Plan).

• Visit: a scheduled attendance at your property to perform included tasks.

• Property: the address where Services are delivered.

• Rewards Points ("Points"): loyalty points earned on eligible purchases that can be redeemed for selected goods/services as described on the Site.

• Business Customer: a customer acquiring services for business purposes.

4) Using our website

4.1 Eligibility

You must be 18+ and able to enter a binding contract. You are responsible for your account credentials and for all activity under your account.

4.2 Site content & IP

The Site (including text, photos, logos and designs) is our intellectual property or used under licence. You must not copy, scrape or use our content except for your personal, non‑commercial use of the Site.

4.3 Booking tools & third parties

We may offer bookings and payments through third‑party providers (e.g., Google/Stripe). Their terms may also apply. We are not responsible for third‑party outages or errors.

5) Subscriptions (Plans)

5.1 What’s included

Each Plan lists typical inclusions on the Site (e.g., mowing, edging/line‑trimming, basic weeding of garden beds, light pruning, leaf/blow clean‑up). Inclusions and frequency vary by Plan. Unless expressly included, the following are excluded (available as quoted extras): large tree work, stump grinding, pest/weed chemical treatments, irrigation repairs/install, landscaping projects, hauling beyond green‑waste limits, storm clean‑ups, and specialist horticultural services.

5.2 Frequency & scheduling

Plans are delivered on a recurring schedule (e.g., weekly/fortnightly/monthly) as shown at checkout. We will notify you of upcoming Visits in your account, by email or SMS. Visit dates may shift for weather, public holidays, staff availability or other operational needs. If we reschedule, we will give you reasonable notice and a new date.

5.3 Access & site conditions

You must ensure safe access (e.g., gates unlocked, pets secured) and provide electricity/water if needed. Please remove obstacles (toys, hoses, debris). If we cannot safely access the Property or conditions prevent work, we may skip or shorten the Visit and a call‑out fee or partial service may apply (see pricing).

5.4 Variations & extras

If you request work outside your Plan, we’ll quote a price and seek approval before proceeding (in‑person, by message, or via your account). Approved extras will be billed to your saved payment method.

5.5 Fair use & seasonal limits

Plans are designed for regular maintenance, not one‑off heavy clean‑ups. We may cap Visit time per Plan (published on the Site). Seasonal growth and weather affect results; outcomes are not identical each Visit.

5.6 Green waste

We remove a reasonable amount of green waste per Visit. Excess volumes may incur disposal fees, quoted in advance where practicable.

5.7 Chemicals & sensitive areas

Where permitted by you and law, we may use horticultural products according to label directions. Please advise us of sensitive plantings, water bodies, pets or allergies. You are responsible for notifying neighbours/occupants where required.

5.8 Underground and hidden services

Please mark or disclose underground services (e.g., irrigation, cables, drainage). We are not responsible for damage to services that were not reasonably visible or disclosed. We will take reasonable care to avoid damage.

5.9 Our conduct & safety

We will perform Services with reasonable care and skill, follow applicable health & safety practices, and comply with relevant laws and council bylaws.

6) Prices, billing & payment

6.1 Currency & tax

All prices are in NZD. Unless stated otherwise, prices are GST‑inclusive. Tax invoices are available on request or in your account.

6.2 Recurring billing & auto‑renewal

Plans renew automatically on a rolling basis (monthly or annually as chosen). By subscribing you authorise us (and our payment processor) to charge your saved payment method at each renewal until you cancel.

6.3 Price changes

We may change Plan pricing or inclusions. We will give you at least 30 days’ notice by email for material changes. Updated pricing applies from your next renewal. You may cancel before the change takes effect.

6.4 Failed payments

If a charge fails, we may retry, suspend Visits, and/or ask you to update your payment method. If not resolved, we may cancel the Plan after notice.

6.5 Free trials & promos

Trial eligibility and duration are shown at sign‑up. Trials convert to paid Plans unless cancelled prior to the trial end date. One trial per household unless we agree otherwise.

7) Cancellations, pauses & refunds

7.1 How to cancel

You can cancel any time via your account or by emailing us. Cancellation takes effect at the end of your current billing period.

7.2 Pausing

You may pause a Plan for holiday periods (see Site for allowed pause length and notice periods). Billing pauses from the next cycle; mid‑cycle pauses may result in prorated credits at our discretion.

7.3 Missed/short Visits

If we miss a Visit or deliver a materially incomplete Visit, tell us within 3 working days and we will re‑perform, credit, or refund the affected portion—our choice, acting reasonably.

7.4 Change of mind

Except as required by law, payments already made are non‑refundable. This does not limit your legal rights where Services are not provided with reasonable care and skill.

8) Helioscape Rewards (loyalty programme)

8.1 Joining & eligibility

Membership is free for current customers with an account. We may refuse or cancel membership for misuse, fraud or breach of these Terms.

8.2 Earning Points

Earn rate and eligible spend are published on the Site. Points typically post within 5 working days after payment clears. Points are not earned on taxes, fees, gift cards, or cancelled/refunded transactions.

8.3 Expiry & inactivity

Points expire 12 months after they are earned or after 6 months of account inactivity, whichever occurs first. Expiry rules are shown in your account.

8.4 Redeeming Points

Points can be redeemed for listed rewards while stocks last. Rewards, thresholds and delivery charges may change. Points are not cash, have no monetary value, and are non‑transferable. Redemptions are final once confirmed.

8.5 Returns/chargebacks

If a transaction is refunded or reversed, we may deduct the associated Points. Fraud, abuse, or gaming the programme may result in forfeiture of Points and closure of your account.

8.6 Changes & termination

We may modify or end the Rewards programme by posting an update and, for material changes, emailing members. We will honour valid redemptions confirmed before the effective date of termination.

9) Customer responsibilities

• Provide accurate information and keep your contact, billing and property details up to date.

• Ensure safe access to the Property and disclose hazards.

• Obtain any consents required from landlords/body corporate/neighbours.

10) Warranties, guarantees & liability

10.1 Consumer rights

Nothing in these Terms limits or excludes rights and remedies you may have under New Zealand consumer law (including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986). Where you are a Business Customer, you agree that the Consumer Guarantees Act 1993 does not apply to the extent permitted by law.

10.2 Our liability to you

To the maximum extent permitted by law, our total aggregate liability for any loss or damage arising in connection with the Services or these Terms is limited to the amount you paid for the relevant Services in the 12 months before the event giving rise to the claim. We do not exclude liability for loss caused by our gross negligence, wilful misconduct, or for personal injury.

10.3 Indirect loss

We are not liable for indirect, consequential or special loss (including loss of profits, revenue, or opportunity), except to the extent such exclusion is prohibited by law.

11) Privacy & communications

We collect and use personal information as described in our Privacy Policy [link your policy]. Service communications are necessary for delivering your Plan. You may opt‑out of marketing at any time using our unsubscribe tools. See our Privacy Policy for how to access or correct your information.

12) Electronic acceptance & notices

You agree to receive agreements, invoices, updates and other notices electronically (email/SMS/in‑app). Electronic approvals (including clicking accept/confirm) constitute your signature and agreement.

13) Suspension or termination

We may suspend or terminate your account or a Plan if you materially breach these Terms, for fraud or abuse, or for non‑payment, after giving you reasonable notice (unless urgent suspension is required).

14) Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control (e.g., severe weather, natural disasters, pandemics, utility outages, supplier failures). We will resume Services as soon as reasonably practicable.

15) Changes to these Terms

We may update these Terms to reflect changes to our Services or legal requirements. If we make a material change, we will notify you by email and/or in your account at least 30 days before it takes effect. Continued use after the effective date constitutes acceptance.

16) Complaints & dispute resolution

If you have a concern, please contact us first so we can try to resolve it quickly. If we cannot resolve it, either party may seek any remedies available at law. These Terms are governed by the laws of New Zealand, and the courts of New Zealand have non‑exclusive jurisdiction.

17) Contact

Questions about these Terms, Plans, Rewards or Grounds Services:
Email: Harrison.Helioscape@Hotmail.com
Phone: 0277777657