Terms & Conditions

A legal disclaimer

Helioscape Grounds Limited (“Helioscape”) provides landscaping, design, and maintenance services on a subscription basis.
Services are offered subject to availability, weather conditions, and access to the property.
Helioscape accepts no liability for delays caused by events outside of our control, including but not limited to weather, supplier shortages, or unforeseen site conditions.
All advice, recommendations, or design suggestions provided are based on professional judgement and experience. Results may vary depending on client use, property conditions, and ongoing maintenance outside Helioscape’s control.

Subscriptions are billed monthly in advance via the payment method provided by the client.
Subscription benefits (including Helio-Points) are only valid while the subscription is active and paid in full.
If payment fails or is not received within 7 days of the due date, services may be suspended until payment is cleared.
Subscriptions are non-transferable between properties unless approved in writing by Helioscape.

Helio-Points accrue monthly based on the client’s subscription tier.
Points may be redeemed towards upgrades, rewards, or discounts on future projects up to a maximum of 20% discount per project.
Helio-Points are not legal tender, cannot be exchanged for cash, and expire if the subscription is cancelled or overdue by more than 30 days.
Rewards are subject to stock availability and may change quarterly without notice.

A standard call-out fee applies for all site consultations and assessments, unless otherwise waived in writing.
Discounts are available for elderly and disabled clients under the Low Maintenance Vista, at Helioscape’s discretion.
Call-out fees are non-refundable but may be credited against the cost of approved works if the client proceeds with a project.

Helioscape will use reasonable care and skill in providing services.
Access to the site must be granted during agreed service times. If access is restricted, Helioscape reserves the right to charge for lost time.
Waste removal is included only if specified in the subscription tier or service agreement. Additional charges may apply.
Heavy machinery use may cause minor ground disturbance. Helioscape will not be liable for damage to underground utilities unless those utilities were clearly identified by the client before work begins.

Helioscape complies with the Health and Safety at Work Act 2015 (NZ).
Clients must ensure the work area is safe, clear of pets, children, and obstacles during service.
Helioscape staff are trained in safe machine operation and site procedures.

Clients may cancel a subscription with 30 days’ written notice.
No refunds will be issued for unused subscription periods.
Helioscape may terminate services immediately if the client breaches these Terms, engages in abusive behaviour towards staff, or fails to provide a safe work environment.

To the fullest extent permitted by law, Helioscape will not be liable for indirect, incidental, or consequential loss.
Liability for direct damage is limited to the amount paid by the client for the specific service in dispute.
Nothing in these Terms excludes rights guaranteed under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 (NZ).

Client information is collected for the purpose of providing services, billing, and communication.
Helioscape will not sell or share personal information with third parties without consent, except where required by law.
All client data is stored securely in accordance with the Privacy Act 2020 (NZ).